Last updated: 14 November 2026
Every AHD Exports product is handcrafted in our workshop in Jodhpur and packed carefully before dispatch. If your order arrives damaged, we will make it right.
Return window
You can request a return within 7 days of delivery.
Items eligible for return
We accept returns only for items that arrive damaged or defective (for example, broken, cracked or damaged in transit). We do not accept returns for change of mind, colour or size preference.
Because our products are handmade from natural wood, small variations in grain, colour, texture and finish are a natural part of each piece and are not considered defects.
How to request a return
- Contact us within 7 days of delivery by WhatsApp on +91 95711 40906 or by email at ahdexportsjodhpur@gmail.com.
- Share your order number and clear photos (and a video if possible) of the damage and of the packaging.
- Keep the item and its original packaging until the return is complete.
Return method and cost
Once your request is approved, we will arrange pickup of the damaged item from your address. Return shipping is free for damaged or defective items; you do not pay anything to send it back.
Condition of returned items
The item should be returned unused (apart from unpacking and inspecting it), with all parts and, where possible, the original packaging.
Refunds
After we receive and inspect the returned item, we will issue your refund within 7 days. If you prefer, we can send a replacement instead of a refund, subject to availability.
- Online payments: refunded to the original payment method.
- Cash on Delivery orders: refunded by bank transfer or UPI to the account details you share with us.
Your bank or payment provider may take a few additional working days to show the refund in your account.
Custom and made-to-order items
Custom or made-to-order pieces (made to your size, design or finish) cannot be cancelled or returned. If a custom item arrives damaged, the damage return terms above still apply.
Order cancellation
You can cancel an order within 24 hours of placing it for a full refund. After 24 hours, orders cannot be cancelled because production and packing begin. Custom orders cannot be cancelled at any time.
Contact us
AHD Exports
7/C/66, Kudi Bhagtasni Housing Board, Jodhpur, Rajasthan 342005, India
Phone / WhatsApp: +91 95711 40906
Email: ahdexportsjodhpur@gmail.com
GSTIN: 08GMMPS2025H1ZR